Your Privacy Matters

Privacy Policy

At NexCom Latam S.A.S., we value your privacy. This policy explains how we collect, use, store, and protect your personal information.

Last updated: February 2026

At NexCom Latam S.A.S. ("NexCom", "we", "us", or "our"), we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, services, and integrations with platforms such as WhatsApp, Facebook, and Instagram. By using our services, you agree to the practices described in this policy.

1Information We Collect

Information You Provide

  • Name
  • Email address
  • Phone number
  • Business or company information
  • Messages and content sent through messaging channels connected to NexCom

Information Collected Automatically

  • IP address
  • Browser type and device information
  • Usage data (pages visited, actions taken)
  • Cookies and similar tracking technologies

Messaging & Platform Data

  • Messages and metadata (sender, timestamp)
  • Business account identifiers
  • Channel configuration data

We only process this data to provide our services.

2How We Use Your Information

  • Provide, operate, and improve NexCom services
  • Enable messaging, automation, and CRM features
  • Communicate with you about support or service updates
  • Analyze usage and system performance
  • Comply with legal and regulatory requirements

We do not sell personal data.

3Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze traffic and usage
  • Improve security and performance

You can manage or disable cookies through your browser settings.

4Legal Basis for Processing

  • Your consent
  • Contractual necessity
  • Legitimate business interests
  • Legal obligations

5Data Sharing and Third Parties

We may share data with trusted third-party providers strictly for service operation, such as:

  • Cloud hosting providers
  • Analytics and monitoring tools
  • Messaging platform providers (e.g., Meta)

All third parties are required to follow appropriate data protection standards.

6Data Retention

  • Provide our services
  • Comply with legal requirements
  • Resolve disputes and enforce agreements

7Data Security

We implement technical and organizational measures to protect your data, including:

  • Access controls
  • Encryption where appropriate
  • Secure infrastructure and monitoring

No system is 100% secure, but we take data protection seriously.

8Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.

9User Data Deletion

You may request deletion of your personal data at any time by contacting us. We will process deletion requests in accordance with applicable laws.

10Children's Privacy

NexCom services are not intended for children under 13, and we do not knowingly collect personal data from children.

11Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: